EU261 Compensation: Know Your Air Passenger Rights

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EU261 compensation refers to Regulation (EC) No 261/2004, a European Union law that establishes common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.

This regulation ensures that passengers are protected when their travel plans are disrupted, providing a framework for claiming compensation from airlines under specific circumstances.

Understanding EU261

EU261 applies to all passengers departing from an airport located in an EU country. It also applies to flights arriving in an EU country operated by an EU-based airline. The regulation covers a range of disruptions, each with its own eligibility criteria for compensation.

Key Scenarios Covered by EU261:

  • Flight Delays: If your flight arrives at its final destination three or more hours late.
  • Flight Cancellations: If your flight is canceled without prior notice (less than 14 days before departure).
  • Denied Boarding: If you are denied boarding against your will (often due to overbooking).

Compensation Amounts

The compensation amounts under EU261 are fixed and depend on the flight distance:

  • €250: For flights of 1,500 km or less
  • €400: For flights between 1,500 km and 3,500 km
  • €600: For flights of more than 3,500 km

Extraordinary Circumstances

It's important to note that airlines are not obligated to pay compensation if the disruption was caused by extraordinary circumstances (also known as 'force majeure'). These can include events such as:

  • Political instability
  • Adverse weather conditions
  • Security risks
  • Strikes unrelated to the airline

However, airlines must still provide care and assistance, such as meals, accommodation, and transportation, while you are delayed.

How to Claim EU261 Compensation

  1. Collect Evidence: Keep your boarding pass, flight confirmation, and any communication from the airline regarding the disruption.
  2. Contact the Airline: File a claim directly with the airline, providing all relevant details and documentation.
  3. Escalate if Necessary: If the airline denies your claim or fails to respond within a reasonable time, you can escalate your claim to a National Enforcement Body (NEB) in the EU member state or use an Alternative Dispute Resolution (ADR) scheme.

Tips for a Successful Claim

  • Act Promptly: EU261 claims have time limits, so file your claim as soon as possible after the disruption.
  • Be Persistent: Airlines may initially deny claims, but don't give up easily. Provide additional evidence and appeal if necessary.
  • Seek Assistance: If you're unsure about the process, consider using a claims management company to help you with your claim.

EU261 compensation is a valuable right for air passengers. By understanding the rules and knowing how to claim, you can ensure that you are fairly compensated for flight disruptions. Safe travels!