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    Customer Service Manager

    Customer Service Manager Job Description

    The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

    Typical customer service manager job duties:

  • Recruits, hires, trains, and develops customer service representatives.
  • Develops and implements customer service strategies and initiatives.
  • Measures and analyzes customer satisfaction metrics.
  • Implements new technologies and tools to enhance efficiency.
  • Monitors customer service quality through quality assurance programs.
  • Looking for a customer service manager or a customer service manager job?

    Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your customer service manager staffing needs.
    Salary for Customer Service Manager
    75000 - 100500
    25th percentile
    75000
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    84500
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    100500
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 69250 79500 92000 Senior Call Centre Specialist 53750 59250 68000 Call Centre Specialist 43000 49750 56250 Senior Customer Service Specialist 58000 65250 70750 Customer Service Specialist 52500 56500 60750

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