Call Center Specialist in Charlotte, NC

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Charlotte, NC

35271 - 48720

25th percentile

35271

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

38570

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

48720

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

51258

57348

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44153

53795

67498

Senior Customer Service Specialist

40854

47451

52780

Customer Experience Specialist

38316

47959

56586

Customer Service Specialist

37048

41108

45929

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